Privacy Policy

Innosate Software Pvt Ltd ("Innosate", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit innosate.com, use our software products (such as Muniform, SelfieSort, Innosate Scan, Innosate Shop, Trakor, Innosate Community, and other solutions), or engage us for custom development, ERP, Tally, WhatsApp API, ecommerce, or automation services.

1. Information We Collect

We collect information you provide directly and information collected automatically:

• Contact details: name, email, phone number, company name, and message content submitted via forms, WhatsApp, or email.
• Account data: credentials, user profile, and preferences when you sign up for one of our products.
• Business data: data you or your users upload into our software (e.g. Tally records, ecommerce catalogues, customer lists, uniform orders, event photos, scans, ERP transactions).
• Payment data: processed by third-party payment gateways; we do not store full card details.
• Usage data: IP address, browser type, device information, pages viewed, referring URLs, and timestamps collected via cookies and analytics tools.

2. How We Use Your Information

• Deliver, operate, maintain, and improve our software and services.
• Respond to enquiries, provide customer support, and send project updates.
• Process payments, invoices, and comply with tax and accounting requirements (including GST).
• Send transactional emails, WhatsApp messages, and — where permitted — marketing communications about new features and offerings.
• Monitor security, detect fraud, prevent abuse, and enforce our Terms.
• Meet legal, regulatory, and contractual obligations.

3. Legal Basis for Processing

We process personal data on the basis of contract performance, legitimate business interests, your consent, and compliance with applicable law including the Digital Personal Data Protection Act, 2023 (India) and other applicable regulations.

4. Sharing of Information

We do not sell your personal information. We share data only with:

• Service providers that support hosting, email, analytics, payments, messaging, and infrastructure (e.g. cloud providers, WhatsApp Business API providers, payment gateways).
• Professional advisors such as auditors, lawyers, and accountants where necessary.
• Authorities when required by law, court order, or to protect rights, safety, and property.
• Successors in the event of a merger, acquisition, or asset transfer.

5. Cookies and Tracking

We use cookies and similar technologies to remember preferences, keep you signed in, measure traffic, and improve performance. You can control cookies through your browser settings; disabling them may affect functionality.

6. Data Retention

We retain personal data for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Business data uploaded to our software is retained per your subscription and deletion requests.

7. Data Security

We use industry-standard technical and organisational measures — including encryption in transit, access controls, secure hosting, and periodic reviews — to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access, correct, or update your personal information.
• Request deletion or restriction of processing.
• Withdraw consent for marketing communications.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us using the details below.

9. Third-Party Services and Links

Our sites and products may link to third-party services (payment gateways, analytics, hosting, WhatsApp, Google, etc.). Their privacy practices are governed by their own policies; we are not responsible for their content or practices.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

11. International Data Transfers

Our services are operated from India. If you access them from outside India, your data may be transferred, stored, and processed in India or other jurisdictions where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via our website or email. Continued use of our services after changes take effect constitutes acceptance.

13. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your data, contact: